Did you know that 78% of consumers have used peer recommendations in determining whether to use a business or not? What if the review they saw was a negative one? Chances are, you lost a customer.

We can all agree that as business owners, it should be one of our top priorities to protect our positive image and brand. However, what happens if a negative review or comment gets left online?

All it takes is just one single negative comment or review and your online reputation can be ruined. Especially if the review is found on the first page of Google when people search for your business name. If you are in this boat, you need online reputation management (ORM).

What Is Our Local Online Reputation Management Service?

Our primary goal of this service is to avoid any damage to your reputation. There may already be negative reviews out there about your business, and our job is to find them and  alert you of them.

We will also monitor your online reputation month by month, ensuring that no negative reviews will negatively impact your business. If a negative review does make it online, we alert you ASAP with a link to where the negative review is. You can then take whatever action you would like to fix the situation.

How We Help You Keep A Positive Online Reputation…

Many sites give you the option to respond to negative reviews. As a business owner, we would recommend you go onto the page where the review is located, respond to the negative review, apologize to the customer, and offer a 20% off coupon on their next purchase.

This will help you re-gain your reputation and show customers who may be looking at that page of reviews that you actually care about your customers and want to make things right.

Unfortunately, employees are not always perfect. Sometimes a cashier can be rude, and if that customer goes to review sites and starts posting reviews on how much your business or store sucks, you can be in some deep trouble.

Luckily, with online reputation management, we can help you keep a positive reputation, and alert you whenever a negative review is posted so you can assess and fix the issue.